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Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. For more information on how to protect yourself against scams, please visit the .

All consular counter services at the Singapore Embassy are by appointment only. Please send your appointment request and relevant documents to singemb_jkt@mfa.sg. We will review your documents and contact you via email to arrange your appointment. The Embassy is open Mondays to Fridays (excluding public holidays) from 8.30am to 12.30pm and 1.30pm to 5.00pm.

For general enquiries (e.g. notarial services) and other non-emergency consular matters, please call us at +62 21 5091 5400 or +62 21 520 1469 during our office hours or send us an email.

For Singapore immigration and citizenship matters (e.g. entry to Singapore, citizenship/PR matters, passport renewal), please visit the Singapore Immigration and Checkpoints Authority’s .

For Singapore visa application matters, please contact the Singapore Embassy’s authorised visa agent, VFS Global, at +62 21 5095 7974 or info.sgid@vfshelpline.com. For more information, please visit their .

Singaporeans who require emergency consular assistance after office hours can contact us at +62 21 5091 5400 or the Ministry of Foreign Affairs Duty Office at +65 6379 8000 or +65 6379 8855.

Singaporeans who require consular assistance in Batam or its neighbouring areas can contact the Consulate-General in Batam at +62 778 372 0000 (or +62 811 7049 084 after office hours). For more information, please visit their website.

Singaporeans who require consular assistance in Medan or its neighbouring areas can contact the Consulate General in Medan at +62 61 8050 1500 (or +62 811 6170 339 after office hours). For more information, please visit their website.

You are important to us and so are our staff.

We are committed to serving you well. This is best achieved when both sides show courtesy and respect. We reserve the right to decline engaging those who are abusive towards our staff.

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