Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. For more information on how to protect yourself against scams, please visit the .
Singaporean travellers who have lost their passport should visit ICA’s website () to (i) report the loss of their Singapore passport; and (ii) apply for a temporary travel document known as a Document of Identity (DOI) to facilitate their return home.
When reporting the loss of the passport, please indicate “Japan” as the location of loss and proceed to make online payment of SGD15 (or JPY1,700) for the DOI. Once the application for the DOI is approved, ICA will send the DOI via PDF format to the Singaporean’s designated email.
The DOI must be printed in colour and presented as a physical copy to the Japanese immigration authorities for exit from the country.
Please note that the DOI is for one-way travel to Singapore only, and needs to be surrendered to the Immigration Officer upon return. A new passport needs to be applied at for replacement. The passport which was reported lost would be cancelled with immediate effect and cannot be used for travel even if it is recovered subsequently. Should you recover your lost passport, you must surrender it to ICA or the Embassy personally within 14 days.
If you are not able to access the MyICA e-Services portal with your SingPass or if you face issues with the application process, please contact the Embassy.